Privacy policy
PRIVACY POLICY
(Articles 13 and 14 of EU Regulation 2016/679 – GDPR)
Data Controller
OS GROUP SRLS
Via Volte n. 24
80054 Gragnano (NA), Italy
VAT No. 09406451212
Email: assistenza@ossunglasses.com
Data We Collect
We may collect the following categories of personal data:
– Identification data (name, surname)
– Contact details (email, phone number)
– Billing and shipping address
– Order information
– Device and browsing data (IP address, browser type, device information)
Payment data is processed securely by certified providers such as Shopify Payments (Stripe), PayPal, and Klarna. We do not store full payment details on our servers.
Purpose of Processing
Personal data is processed for:
– Order fulfillment
– Payment processing and fraud prevention
– Shipping management
– Legal and accounting compliance
– Customer support
– Marketing activities (subject to consent)
– Website analytics and advertising performance
Legal Basis
Processing is based on:
– Contract performance
– Legal obligations
– User consent
– Legitimate interest (security and fraud prevention)
Data Sharing
Data may be shared with:
– Shopify Inc.
– Stripe / Shopify Payments
– PayPal
– Klarna
– Shipping carriers
– IT service providers
– Advertising platforms such as Meta Platforms and Google LLC
Where data is transferred outside the EU, appropriate safeguards such as Standard Contractual Clauses are applied.
Data Retention
Personal data is retained for as long as necessary to fulfill contractual and legal obligations.
Accounting data is retained for 10 years as required by law.
Marketing data is retained until consent is withdrawn.
Rights of EU Users
Under Articles 15–22 GDPR, users have the right to:
– Access personal data
– Request rectification
– Request deletion
– Restrict processing
– Object to processing
– Request data portability
– Lodge a complaint with the Data Protection Authority
Requests may be sent to: assistenza@ossunglasses.com
Additional Notice for U.S. Residents
If you are a resident of certain U.S. states (including California), you may have additional rights under applicable privacy laws, including:
– The right to request access to personal information collected
– The right to request deletion of personal information
– The right to opt out of the sale or sharing of personal data
– The right to non-discrimination for exercising privacy rights
We do not sell personal information.
To exercise your rights, please contact assistenza@ossunglasses.com.